Frequently Asked Questions

We currently only offer refunds if we are at fault. This is the case if the items are defective or you received the wrong item. Should you find that something in your order is wrong or defective, please contact us immediately at seauxgigi@gmail.com along with your first name, last name, order number, the issue, as well as photos and video of the defective/wrong item. We will notify you once we've evaluated your evidence, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. Exclusions apply. See Below.

Items that can be returned include keychains, self-defense keychains, and pompom keychains if and only if they were not on sale when purchased. Items must be in unworn and unused condition. Returns must be made within 14 days after your item has been delivered.

Items that cannot be returned include custom products (such as special orders or personalized items), and personal care goods (such as beauty products and bath/body products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us with your first and last name as well as your order number at gisellequeensbeauty@gmail.com and we will instruct you on what to do next. The buyer is responsible for covering return shipment fees unless we are at fault.

You can always contact us for any return question at seauxgigi@gmail.com.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. If you receive the wrong item or a defective item, please contact us immediately so we can make it right. Before contacting us be sure to take photos/video of the wrong and/or defective item and have them ready to be submitted.

Undeliverable/Returned Packages

Please ensure the shipping address you use is correct. If your package is sent back to us by the carrier due to an incorrect address, we will contact you. If you choose to have the package resent, you will be responsible for covering the reshipment cost. If you no longer want the items you ordered, you will be issued a refund to your original payment method minus the shipping cost as shipping fees are non refundable. If we do not receive a response from you within 48 hours of us reaching out, we will automatically issue you a refund to your original payment method minus the non refundable shipping cost.

Processing and shipping is generally between 2 to 8 business days within the U.S. This period includes the time it takes to prepare your order as well as USPS/UPS shipping it off. We have other carrier options besides USPS if you need your items quicker.

You will have the option to choose between USPS and UPS during checkout.

P.O. Boxes

Orders that are being shipped to a U.S. P.O. Box will only be shipped through USPS. UPS does not deliver to P.O. Boxes. Also the recipient's P.O. Box cannot be a UPS P.O. Box. UPS P.O. Boxes does not accept packages from USPS.

Undeliverable/Returned Packages

Please ensure the shipping address you use is correct. If your package is sent back to us by the carrier due to an incorrect address, we will

contact you. If you choose to have the package resent, you will be responsible for covering the reshipment cost. If you no longer want the items you ordered, you will be issued a refund to your original payment method minus the shipping cost as shipping fees are non refundable. If we do not receive a response from you within 48 hours of us reaching out, we will automatically issue you a refund to your original payment method minus the non refundable shipping cost.

Shipping Restrictions

Orders containing hazmat materials such as alcohol, pressurized cans, perfumes, any flammable item, must ship ground. These items also cannot be shipped to Alaska or Hawaii. As of now the only items on our site that fall under this category are our hand sanitizers and pepper

spray.

Certain state/federal laws prohibit the online sale and shipment of pepper spray to the following states and countries:

• Massachusetts
• New York
• Alaska
• Hawaii
• Washington D.C.
• All International Countries

We do sell a self defense keychain that does not include pepper spray if you live in a prohibited state or country.

Please inspect your order upon reception. Contact the shipping carrier you chose at checkout immediately if the item is damaged due to how it was handled in transit and create a claim to get reimbursed. All packages are insured through the mail carrier. If you receive the wrong item or a defective item please contact us at seauxgigi@gmail.com immediately along with your name and order number so that we can evaluate the issue and make it right. Please be sure to include photos and videos of any defective items as well as the wrong item.

Once your order has shipped, you will receive an email from us which will contain your tracking number. Also, if you created an account, simply go to the orders tab in the account hub. There you will see the status of your order and tracking information. If you need further assistance, please contact us via email seauxgigi@gmail.com.

We currently offer both Klarna and Afterpay.

Afterpay

Afterpay is a payment plan service that allows to you to shop now and pay later. Your order will be split into 4 payments. The first payment is made at the time you place an order. The remaining 3 payments are deducted every 2 weeks over a period of 6 weeks. Since Afterpay is a third party payment service, terms and conditions may apply upon creation of an account with them.

New Afterpay Monthly

Afterpay monthly is a new way to pay in addition to the current biweekly payment option as stated above. Afterpay monthly is only available for orders $400 or more. Based on the status of your account, you will either be able to choose the 6 month or the 12 month payment plan. Approval will be based on your past purchase history as well as a credit check performed by Afterpay. 

Posted directly from their site: *You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Loans through the Afterpay Pay Monthly program are underwritten and issued by First Electronic Bank, Member FDIC. A down payment may be required. APRs range from 0% to 35.99%, depending on eligibility. As an example, a 12 month $1,000 loan with 21% APR would have 11 monthly payments of $93.11 and 1 payment of $93.19 for a total payment of $1,117.40. Loans are subject to credit check and approval and are not available to residents of Hawaii, New Mexico, West Virginia and Nevada. Valid debit card, accessible credit report and acceptance of final terms required to apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.

For complete terms and more information: Click Here


Klarna

Klarna is a payment plan service that allows to you to shop now and pay later. Your order will be split into 4 payments. The first payment is made at the time you place an order. The remaining 3 payments deducted are every 2 weeks over a period of 6 weeks. In order to use Klarna, your order must be a minimum of $35. Since Klarna is a third party payment service, terms and conditions may apply upon creation of an account with them.

We currently accept Visa, Mastercard, Discover, American Express, Shop Pay, Apple Pay, Google Pay, Afterpay, and Meta Pay(Facebook)